Loss Mitigation Home Loan Servicing Solution

Loss Mitigation Home Loan
Servicing Solution

With best practices and compliance built into the platform, the robust functionality of the BITB™ solution eliminates the complexity of compliance and lets you focus on the needs of your homeowners.

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Providing the Features
that Matter

Providing the Features
that Matter

BITB™ provides a market-leading suite of solutions to automate collection and loss mitigation options based on investor mortgage rules and regulatory policies.

Automated Workflow & Distribution

A robust rule-based implementation allows work to be distributed to team members via configurable workflows. This drives the flow of the workout and ensures all vital steps are completed in order.

  • Single-sign-on access
  • Configurable roles, privileges, and workgroups
  • Configurable alerts
  • Configurable user views

Loan Workout Eligibility

Our eligibility module initially determines whether loans meet the criteria for the workouts provided. By doing so, discarding ineligible workouts allows your team to save time.

Mortgage Document Automation

Collecting required documentation can be a hassle, but this is easily done with our one-click package generation, allowing for local print packaging or in batch mode to mail as needed.

Workout Calculator

A robust set of calculators gives your team the tools to perform a complete workout. This includes repayment plans, special forbearance, modification, pre-foreclosure sale, and deeds-in-lieu.

System of Record (SOR) Integration

Our system is constructed to integrate with the leading systems of record, providing real-time postback via web services and standard inbound/outbound files for other integrations. Manual loan boarding is also available for smaller portfolios.

3rd Party Integrations

We integrate with numerous vendors, using various methods of data transfer. Do you have a trusted data vendor you would like to integrate with? We can integrate that data into our system to give you the information needed to make the best decisions. Our solutions are easily integrated with leading default management solutions, including:

LoanSolutionCenter® Borrower Portal

Our LoanSolutionCenter® portal helps borrowers relieve the stress of the servicing process with real-time communication, status updates, and evaluation determinations without the need to speak with a bank representative.

Full CRM Toolset

Our Full CRM Toolset streamlines customer engagement with automated assignment, smart workflow routing, and campaign management. Built-in tools like call dispatch, response tracking, and call disposition ensure every interaction is captured, while IVR services enable seamless and personalized communication.

Automated Return to Normal Servicing (RTNS)

Direct integration to BKFS’s MSP system for orchestration of system changes to return a loan to normal servicing.

  • Pre-RTNS data snapshots for audit and rollback
  • Pre-RTNS system of record and data comparison
  • Pre-RTNS exception management
  • Automated tran card creation, transmission and processing facilitated through a direct BKFS integration
  • Post RTNS data reconciliation (Edit and update, SOR data)
  • Data reconciliation exception management and workflow
  • Post close inline QC

Automated Workflow
and Distribution

A robust rule-based implementation allows work to be distributed to team members via configurable workflows. This drives the flow of the workout and ensures all vital steps are completed in order.

  • Single-sign-on access
  • Configurable roles, privileges, and workgroups
  • Configurable alerts
  • Configurable user views

Loan Workout
Eligibility

Our eligibility module initially determines whether loans meet the criteria for the workouts provided. By doing so, discarding ineligible workouts allows your team to save time.

Mortgage Document
Automation

Collecting required documentation can be a hassle, but this is easily done with our one-click package generation, allowing for local print packaging or in batch mode to mail as needed.

Workout
Calculator

A robust set of calculators gives your team the tools to perform a complete workout. This includes repayment plans, special forbearance, modification, pre-foreclosure sale, and deeds-in-lieu.

System of Record
(SOR) Integration

Our system is constructed to integrate with the leading systems of record, providing real-time postback via web services and standard inbound/outbound files for other integrations. Manual loan boarding is also available for smaller portfolios.

3rd Party
Integrations

We integrate with numerous vendors, using various methods of data transfer. Do you have a trusted data vendor you would like to integrate with? We can integrate that data into our system to give you the information needed to make the best decisions. Our solutions are easily integrated with leading default management solutions, including:

  • Freddie Mac Resolve
  • Fannie Mae SMDU
  • FEMA, Credit, Title, and Valuations

BackInTheBlack is also a member of the:

  • Financial Data Exchange
  • Freddie Mac Resolve integration
  • Fannie Mae integration

Full CRM Toolset

Our Full CRM Toolset streamlines customer engagement with automated assignment, smart workflow routing, and campaign management. Built-in tools like call dispatch, response tracking, and call disposition ensure every interaction is captured, while IVR services enable seamless and personalized communication.

Automated Return to Normal Servicing (RTNS)

Direct integration to BKFS’s MSP system for orchestration of system changes to return a loan to normal servicing.

  • Pre-RTNS data snapshots for audit and rollback
  • Pre-RTNS system of record and data comparison
  • Pre-RTNS exception management
  • Automated tran card creation, transmission and processing facilitated through a direct
  • BKFS integration
  • Post RTNS data reconciliation (Edit and update, SOR data)
  • Data reconciliation exception management and workflow
  • Post close inline QC

LoanSolutionCenter® Borrower Portal

Our LoanSolutionCenter® portal helps borrowers relieve the stress of the servicing process with real-time communication, status updates, and evaluation determinations without the need to speak with a bank representative.

A Truly Comprehensive
Loss Mitigation Solution

BITB™ Platform

Industry Experience

BITB™ was established in 1999.		 25+ Years experience

SaaS Model

Cloud-based, hosted delivery model, with no in-house hardware required.

Compliance-as-a- Service

Built-in compliance with GSE requirements (Fannie Mae, Freddie Mac), managed by a dedicated team.

Homeowner Portal

Intuitive, self-service LoanSolutionCenter® portal with document upload and real-time messaging.

Collections with Dialer Integrations

Offers dialer integrations for collections.

Dynamic Work Distribution

Dynamic workflow and task distribution, configurable for efficiency.

End-to-End Rule-Based Workflow

Rules-based engine for decision-making, with guided workouts, eliminating manual processes.

HELOC Customization

Supports HELOC customization, configurable for specific needs.

Mortgage Document Generation

Pre-configured, automated document generation for compliance and efficiency.

Bulk Decisioning

Mass decisioning for disaster programs, powered by our automated decision-making engine.

Configurable Platform

Highly configurable platform, with minimal development needed, pre-configured with best practices.

Full CRM Toolset

Automates assignments, manages campaigns, and tracks every call—ensuring seamless, personalized customer interactions

Automated Return to Normal Servicing (RTNS)

Seamless BKFS MSP integration enables automated system changes, audit-ready data snapshots, exception handling, and end-to-end reconciliation.
Third Party Integrations

Credit

Automated credit report ordering with rules-based integration.

Title

Integrated with third party vendors for seamless delivery of title products.

Valuation

Valuation services integrated, supporting AVMs and appraisals.

Flood

Supports flood certification integrations.

Freddie Mac Resolve

Direct integration for compliance and streamlined workouts.

Fannie Mae SMDU

Certified by Fannie Mae, automated workout uploads, and rule updates.

Print Vendors

Integrated with print vendors for document delivery.

Financial Data Exchange

Supports financial data exchange for seamless data flow.

Systems of Record

Centralized system of record, audit-ready with asset reports.

IRS Housing Income

Supports IRS income verification for compliance.

FEMA

Third party integration with FEMA to identify customers impacted by national disasters.
BITB Platform

Industry Experience

BITB was established in 1999.		 25+ Years experience

SaaS Model

Cloud-based, hosted delivery model, with no in-house hardware required.

Compliance-as-a-Service

Built-in compliance with GSE requirements (Fannie Mae, Freddie Mac), managed by a dedicated team.

Homeowner Portal

Intuitive, self-service LoanSolutionCenter® portal with document upload and real-time messaging.

Collections with Dialer Integrations

Offers dialer integrations for collections.

Dynamic Work Distribution

Dynamic workflow and task distribution, configurable for efficiency.

End-to-End Rule-Based Workflow

Rules-based engine for decision-making, with guided workouts, eliminating manual processes.

HELOC Customization

Supports HELOC customization, configurable for specific needs.

Mortgage Document Generation

Pre-configured, automated document generation for compliance and efficiency.

Bulk Decisioning

Mass decisioning for disaster programs, powered by our automated decision-making engine.

Configurable Platform

Highly configurable platform, with minimal development needed, pre-configured with best practices.

Full CRM Toolset

Automates assignments, manages campaigns, and tracks every call—ensuring seamless, personalized customer interactions

Automated Return to Normal Servicing (RTNS)

Seamless BKFS MSP integration enables automated system changes, audit-ready data snapshots, exception handling, and end-to-end reconciliation.

A Truly Comprehensive
Loss Mitigation Solution

BITB™ Platform

Industry Experience

BITB™ was established in 1999.		 25+ Years experience

SaaS Model

Cloud-based, hosted delivery model, with no in-house hardware required.

Compliance-as-a- Service

Built-in compliance with GSE requirements (Fannie Mae, Freddie Mac), managed by a dedicated team.

Homeowner Portal

Intuitive, self-service LoanSolutionCenter® portal with document upload and real-time messaging.

Collections with Dialer Integrations

Offers dialer integrations for collections.

Dynamic Work Distribution

Dynamic workflow and task distribution, configurable for efficiency.

End-to-End Rule-Based Workflow

Rules-based engine for decision-making, with guided workouts, eliminating manual processes.

HELOC Customization

Supports HELOC customization, configurable for specific needs.

Mortgage Document Generation

Pre-configured, automated document generation for compliance and efficiency.

Bulk Decisioning

Mass decisioning for disaster programs, powered by our automated decision-making engine.

Configurable Platform

Highly configurable platform, with minimal development needed, pre-configured with best practices.

Full CRM Toolset

Automates assignments, manages campaigns, and tracks every call—ensuring seamless, personalized customer interactions

Automated Return to Normal Servicing (RTNS)

Seamless BKFS MSP integration enables automated system changes, audit-ready data snapshots, exception handling, and end-to-end reconciliation.
Third Party Integrations

Credit

Automated credit report ordering with rules-based integration.

Title

Integrated with third party vendors for seamless delivery of title products.

Valuation

Valuation services integrated, supporting AVMs and appraisals.

Flood

Supports flood certification integrations.

Freddie Mac Resolve

Direct integration for compliance and streamlined workouts.

Fannie Mae SMDU

Certified by Fannie Mae, automated workout uploads, and rule updates.

Print Vendors

Integrated with print vendors for document delivery.

Financial Data Exchange

Supports financial data exchange for seamless data flow.

Systems of Record

Centralized system of record, audit-ready with asset reports.

IRS Housing Income

Supports IRS income verification for compliance.

FEMA

Third party integration with FEMA to identify customers impacted by national disasters.
Third Party Integrations

Credit

Automated credit report ordering with rules-based integration.

Title

Integrated with First American for seamless delivery of title reports.

Valuation

Valuation services integrated, supporting AVMs and appraisals.

Flood

Supports flood certification integrations.

Freddie Mac Resolve

Direct integration for compliance and streamlined workouts.

Fannie Mae SMDU

Certified by Fannie Mae, automated workout uploads, and rule updates.

Print Vendors

Integrated with print vendors for document delivery.

Financial Data Exchange

Supports financial data exchange for seamless data flow.

Systems of Record

Centralized system of record, audit-ready with asset reports.

IRS Housing Income

Supports IRS income verification for compliance.

FEMA

BITB leverages its third party integration with FEMA to identify customers impacted by national disasters.

Take the First Step Toward Loss Mitigation Automation

Partner with BITB™ to transform your loss mitigation processes.

Get started today

Schedule a Demo