What personal information do we collect from the people that visit website or app?
Non Registered Visitors: You may visit and use certain features of our website without any registration, in which case none of your personal information will be collected or retained. If and once you are registered, you are required to provide your name, email address, work address and phone number, and a password. We may additionally request you to provide your business name, address, phone number and fax number, password and additionally: various demographic information about yourself or the lender / servicer you are representing.
Registered Users: If and once you are registered, you are required to provide your name, email address, work address and phone number, and a password. We may additionally request you to provide your business name, address, phone number and fax number, as password and additionally: various demographic information about yourself or the lender / servicer you are representing.
In addition, by registering through the website, you expressly authorize BackintheBlack to create a performance profile about you as an agent including statistical information with respect to your response times and usage statistics per your employer’s request. This profile will solely be accessible to the lender / servicer for which you are employed under and are under contract with BackintheBlack.
This allows us to properly and effectively integrate the lender / servicer for which you represent into the website database in order to provide you with the functionality, feedback, support and any information you request. Any and all information collected surrounding user statistics will only be collected and analyzed for the following reasons:
- In order to update the user experience, cater to user traffic patterns, and application usage statistics.
- Provided to lender / servicer for which the user works.
We may additionally use information provided through our website and services to compile performance and analysis reports for users of the website or application.
When do we collect information?
We collect information during registration on our site, through secured nightly file transfers, and or when entered through forms on our site. We additionally may collect information based on user navigation patterns through the application.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. These persons have been evaluated through background checks and possess the necessary qualifications to handle this information. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use ‘cookies’?
If users disable cookies in their browser:
If you disable cookies, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. However, you will still be able to perform basic functions within the application.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. Any direct link to any other website or services offered by Third Parties will have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these services.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
- Users can visit our site anonymously.
Users are able to change their personal information:
- By logging into their account.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
We do not allow third party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13 years old and they do not have the ability to register at BackInTheBlack.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify users via email within 1 business day.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only those individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.